Company details:

Aurelia Tchórzewska
Ul. Barwna 27
Bielsko-Biała 43-300
Tel.: 33 812 69 43
NIP: 9371025938
REGON: 072926997
The BEWELL POLSKA company is entered into the business register by the Mayor of Bielsko-Biała under number 55305.


Address for submitting complaints:

BEWELL POLSKA Aurelia Tchórzewska

Str. Barwna 27

Bielsko-Biała 43-300

Tel.: (33) 810 42 90 - fee as for calls to landlines, according to the operator's rate

E-mail address for submitting complaints.


Goods Complaint Form:

A sample product complaint form can be downloaded here: Goods Complaint Form.

Complaints regarding Goods

  1. The Seller is liable to the Customer, including the Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code, under the warranty for defects under the principles specified in Art. 556 – 576 of the Civil Code.
  2. Complaints resulting from the violation of the Customer's rights guaranteed by law or under these Regulations should be sent to the following address: Bewell Polska Aurelia Tchórzewska, ul. Barwna 27, 43-300 Bielsko-Biała,
  3. In order to consider the complaint, the Customer should send or deliver the complained Goods, if possible, attaching proof of purchase to them. The goods should be delivered or sent to the address indicated in point. 2 above.
  4. The Seller undertakes to consider each complaint within 14 days.
  5. If there are any deficiencies in the complaint, the Seller will request the Customer to complete it to the extent necessary immediately, but no later than within 7 days from the date of receipt of the request by the Customer. The Seller refunds the shipping costs to the Customer.
  6. The Seller is not the manufacturer of the Goods. The manufacturer is liable for the warranty of the sold Goods under the terms and conditions and for the period indicated in the warranty card. If the warranty document provides for such a possibility, the Customer may submit his claims under the warranty directly to the authorized service center whose address is included in the warranty card.

Out-of-court methods of resolving complaints and pursuing claims

  1. The customer who is a consumer has, among others: the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
    1. is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement.
    2. is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.
    3. can obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers ). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address